Terms and Conditions

 

Product Pricing and Specifications

All product prices and specifications listed for sale on this website are subject to change at any time. Please see Website Terms for further information. 

Purchasing

PURCHASING PROTOCOL

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

We reserve the right to cancel any order, at any time, for any reason.

Cancellations

ORDER CANCELLATION POLICY

If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer's expense.

Cancelled orders may not be reversed. All cancellations are final.

Returns

FIREARMS, AMMUNITION, AND CLOTHING

All sales of firearms, loaded ammunition and clothing are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to a FFL are FINAL UPON SHIPMENT. Once a firearm is shipped to the FFL, Deadeye will not accept a return or exchange under any circumstances. If a defect is discovered by the customer after shipment, the customer must contact the firearm manufacturer directly for replacement or repair.

Deadeye charges a restocking fee and an amount equal to the original shipping costs for any final orders cancelled via debit or credit card chargeback after shipment to the FFL. By placing an online order with Deadeye, the customer agrees to pay all restocking and shipping fees associated with any order that is cancelled via debit or credit card chargeback following shipment to the FFL. CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO DEADEYE CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

We reserve the right to dispute any bank or credit card chargebacks. Deadeye reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

 

ALL OTHER PURCHASES

All returned items must be in the same condition as when they were shipped by Palmetto State Armory and must be returned in original packaging. The customer will be assessed a re-stocking fee up to 25% of the product sales price, at the discretion of Deadeye, if the item is not returned in resalable condition.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Palmetto State Armory will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

Amending Orders

No amendments to orders can take place once an order is placed.

If the order has not shipped, the customer can call our Customer Service Department, at 417-634-0343, Monday through Friday, 9am - 6pm CST to cancel the order. The customer will then need to complete a new order.

Shipping Times

Typically, you can expect your order to ship within 5 business days. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.

Please note that upper receivers may take up to 15 business days to ship out. Serialized items (rifles, pistols, lower receivers, etc.) may take up to 7-10 business day to ship out. Please verify that we has a copy of the FFL from your dealer.

Shipping Costs

For shipping costs please add the item(s) to your cart, enter your state and zip code then click "GET A QUOTE".

Order Tracking

To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number. Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.

In-Store Pickup

In store pick up is available during normal business hours.

Firearm Shipments

We ship only to valid FFL dealers.

Firearms cannot be shipped to a P.O. Box.

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

    • A legal resident of the state in which you are ordering.
    • 21 years of age or older to complete the transfer through your FFL.

Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Deadeye has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Deadeye. Additional shipping charges will apply to orders that need to be reshipped.

SHIPPING RESTRICTIONS

Deadeye

  • will not ship ANY items to the District of Columbia (Washington D.C.).
  • will not ship ANY items to the state of Massachusetts.
  • will not ship ANY AR or AK Parts or Firearms (Including Receivers) to residents of Connecticut, Chicago, Illinois, Cook County, Illinois, or Deerfield, Illinois.
  • will not ship ANY AR or AK Firearms (Including Receivers) to residents of Aurora, Highland Park, Deerfield, or Cook County, Illinois.
  • will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.
  • No AR parts will be shipped to Connecticut. All such orders will be cancelled and the customer will be charged a 5% fee.
  • Stripped lower receivers will NOT be shipped to the following states:
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Massachusetts
  • Complete AR and AK receivers will NOT be shipped to the following states:
    • California
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Maryland
    • New Jersey
    • New York
  • Non-Compliant AR & AK models will NOT be shipped to the following states:
    • California (No “assault weapons” can be shipped.)
    • Colorado (Boulder, Denver, Vail)
    • Connecticut
    • Maryland
    • New Jersey
    • New York

Please note that Deadeye DOES NOT ship high-capacity magazines with firearms to the states listed above. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

SHIPPING RESTRICTION EXCEPTIONS

  • Law enforcement officers must provide both their credentials and a letterhead signed by their department's superior officer stating that the firearm will be used in the execution of the L.E.O.'s duties. Deadeye only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
  • Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.
  • Palmetto State Armory does NOT ship directly to L.E.O.’s; the order must go to an FFL. Palmetto State Armory does NOT make exceptions for this policy.

P.O. Box Shipments/Restrictions

Firearms cannot be shipped to a P.O. Box.

 Deadeye abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article Deadeye or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:

  • Minor Blast/Minor Projection Hazard — Ammunition
  • Oxidizing Substances — Batteries
  • Flammable Solids — Black Powder
  • Flammable and combustible liquid — Cleaners, oil, and aerosol cans

If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.

Magazine Ordering Restrictions

Palmetto State Armory abides by all state regulations regarding the sale of high capacity magazines. We DO NOT ship high-capacity magazines with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

It is the customer’s responsibility for understanding state laws regarding magazine capacities. Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.

STATES WITH APPLIED MAGAZINE RESTRICTIONS

  • California — No magazines greater than 10 rounds
  • Colorado — No magazines greater than 15 rounds, effective July 1st, 2013
    • Boulder — No magazines greater than 10 rounds
  • Connecticut — 10 Rounds and less with a valid permit.
  • Hawaii — No magazines greater than 10 rounds
  • Illinois (North Chicago) — No rifle magazines greater than 16 rounds
    • Aurora, Skokie, Chicago, Evanston — No rifle magazines greater than 15 rounds
    • Highland Park, Cook County, Dolton, Homewood, Deerfield — No rifle magazines greater than 10 rounds
    • Deerfield — No shotgun magazines over 5 rounds
  • Indiana (South Bend) — No magazines greater than 15 rounds
  • Maryland — No magazines greater than 10 rounds October 1st, 2013
  • Massachusetts — No sales. We will not ship ANY items to the state of Massachusetts.
  • New York — No magazines greater than 10 rounds
  • New Jersey — No magazines greater than 15 rounds
  • Vermont — No rifle magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
  • Washington D.C. — No Sales. We will not ship ANY items to the District of Columbia.

Deadeye will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer. High Capacity Magazine Dealers in CA may place orders with Deadeye directly.

MAGAZINE RESTRICTION EXCEPTIONS

  • Law enforcement officers must provide both their credentials and a letterhead signed by their department's superior officer stating that the magazine will either be used in the execution of the L.E.O.'s duties, or off duty. Deadeye only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O.’s.
  • Some of the states listed above may not have L.E.O. exemptions. Please contact us BEFORE placing your order.

Ammunition Ordering Restrictions

Deadeye abides by all state regulations regarding the sale of ammunition.

  • You agree and accept all policies described in our Terms of Use.
  • You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
  • By purchasing ammunition, you are not violating any local, state, or federal laws.
  • You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
  • You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
  • You have never been committed to any mental institution, or been adjudicated as mentally defective. You will not sell ammunition to any minor.
  • You cannot have ammunition shipped to a post office box.
  • You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
  • Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged.

WE WILL NOT SHIP AMMUNITION TO THE FOLLOWING AREAS:

  • California — No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
  • Connecticut — No sales without a valid permit.
  • Alaska — No Sales. Ammunition must be shipped to a freight forwarder.
  • Hawaii — No Sales. Ammunition must be shipped to a freight forwarder.
  • Illinois — No sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID. Ammunition must ship to an address on one of these ID's.
  • Massachusetts — No sales. Deadeye will not ship ANY items to the state of Massachusetts.
  • Maryland — No Sales to the City of Annapolis and Montgomery County
  • New York — No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL.
  • New Jersey — When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID. We must ship to the address on the FID.
  • Puerto Rico —No Sales. Ammunition must be shipped to a freight forwarder.
  • Washington D.C. — No sales. Deadeye will not ship ANY items to the District of Columbia.

This is not a comprehensive list, but is meant as a guide. It is in no way meant to include all laws and restrictions across the United States. Please contact the authorities in your area for any possible restrictions.

Other Ordering Restrictions

  • Alaska — No tannerite sales.
  • Hawaii — No magazines greater than 10 rounds. No AR or AK pistol sales.
  • Maryland — No tannerite sales.
  • Massachusetts — No sales.
  • Minnesota — The following firearms are prohibited in the state of Minnesota: GSG Rimfire pistols, Walther Rimfire Pistols, Cobra, Phoenix Arms, and Heritage Arms.
  • Ohio — No Mossberg 590 Shockwave or Remington Tac-14 shotguns.
  • Vermont — No rifle magazines over 10 rounds will be shipped as of April 13, 2018. No pistol magazines over 15 rounds effective immediately.
  • Washington D.C. — No sales.

Special Tax Notices

All StatesThe decision in South Dakota v. Wayfair, Inc., et al, overturned prior Supreme Court precedent in Quill Corp. v. North Dakota, which previously required retailers to have a physical presence in a state beyond merely shipping goods in order to require a retailer to collect and remit sales taxes from those in-state customers. Going forward, PSA will be collecting and remitting sales tax in those states which require such. Please refer to the link below for more information.